Shipping Policy

This Shipping Policy applies to orders placed through celnrix.com. We provide delivery services for daily-use products to customers across multiple regions worldwide. Please review this policy carefully before placing an order.

1. Shipping Coverage

VECTORFLOW ALGORITHMIC FINANCIAL SYSTEMS LLC currently provides delivery services to the United States, Europe, Asia, and other regions worldwide. Shipping availability for a specific destination will be confirmed at checkout. We may decline or cancel orders to locations where shipping service is unavailable, restricted, or not supported by our logistics partners.

2. Order Processing Time

Orders are typically processed within 1–4 business days after payment is successfully completed. Business days do not include weekends or public holidays. During peak seasons, promotional periods, or in the event of inventory verification, processing may take slightly longer.

3. Shipping Fees

Shipping fees are charged in EUR and are calculated by destination region as follows:

  • Europe: EUR €14.99; free shipping on orders over EUR €119.00
  • United States: EUR €19.99; free shipping on orders over EUR €149.00
  • Asia: EUR €24.99; free shipping on orders over EUR €179.00
  • Other Regions: EUR €34.99; free shipping on orders over EUR €229.00

Free shipping thresholds are based on the order subtotal after discounts and before taxes, shipping charges, and any applicable duties or import fees. The final shipping charge, if any, will be shown at checkout before you complete payment.

4. Estimated Delivery Time

Estimated transit times after dispatch are as follows:

  • United States: 5–8 business days
  • Europe: 7–12 business days
  • Asia: 6–10 business days
  • Other Regions: 10–18 business days

All delivery times are estimates only and may be affected by customs clearance, carrier delays, weather conditions, remote-area service limits, or other factors outside our control.

5. Logistics Carriers

We work with commercial logistics carriers and delivery partners including USPS, UPS, FedEx, DHL, and other regional last-mile carriers. The actual carrier used for your order will depend on the destination, parcel size, route availability, and logistics arrangements at the time of shipment.

6. Shipping Confirmation and Tracking

Once your order has been shipped, a shipping confirmation email will be sent to your order email address. If tracking is available for your shipment, the tracking number will be included in that email. Tracking updates may take up to 48 hours to appear after the parcel has been dispatched.

7. Delivery and Signature

Some shipments may require a signature upon delivery depending on the carrier, destination, parcel value, or local delivery rules. It is the customer’s responsibility to provide an accurate shipping address and to ensure that the package can be received at the delivery location. If a parcel is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping fees may apply.

8. Damaged, Missing, or Problem Parcels

If your package arrives damaged, appears incomplete, or shows a delivery problem, you must contact us within 48 hours after delivery. Please provide your order number, clear photos of the outer packaging, shipping label, and the affected items so that we can review the issue with the carrier and arrange an appropriate solution where applicable.

9. Customs Duties, Import Taxes, and Clearance

For cross-border shipments, customs duties, VAT, GST, import taxes, brokerage charges, or other destination-country fees may apply depending on the laws and regulations of the destination country or region. These charges are generally the responsibility of the recipient unless otherwise required by law. Customs clearance procedures may also cause delivery delays. For some shipments within Europe, such charges may not apply or may be handled differently under local rules.

10. Delivery Disclaimer and Contact

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by customs inspections, carrier disruptions, severe weather, public holidays, force majeure events, or other circumstances beyond our reasonable control. If you have questions about shipping, delivery status, or a parcel issue, please contact us at contact@celnrix.com or +1 (307) 285-2724.