Payment Policy

This Payment Policy applies to orders placed through celnrix.com. All transactions on this website are processed in Euro (EUR). By placing an order, you agree to provide current, complete, and accurate payment information and authorize the applicable payment amount to be charged using your selected payment method.

1. Accepted Payment Methods

We currently accept the following payment methods, subject to availability at checkout: Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, and Google Pay. The payment methods displayed at checkout are the methods currently available for your order, device, and region.

2. Transaction Currency and Pricing

All product prices, shipping fees, discounts, and transaction amounts are charged in EUR. If your card issuer, bank, or payment provider uses a different billing currency, the final charged amount shown on your statement may vary due to exchange rates, conversion fees, or provider charges determined by your bank or payment service provider.

3. Payment Security and Protection Measures

We use third-party payment service providers to process payments securely. We do not store full payment card numbers, CVC/CVV security codes, or magnetic stripe data on our own servers. To help protect payment information and reduce fraud risk, we use industry-standard security measures and technical safeguards, which may include encrypted transmission through SSL/TLS, tokenized payment processing, secure checkout environments, transaction monitoring, risk screening, and authentication measures supported by the card network, issuer, or payment provider.

4. Payment Authorization, Verification, and Failed Payments

All payments are subject to authorization and verification by the relevant payment provider, card issuer, or bank. A payment may fail, be declined, or require additional verification for reasons such as insufficient funds, incorrect billing details, expired cards, issuer restrictions, suspected fraud, network errors, or authentication failure. If your payment is unsuccessful, no order will be completed until valid payment is received. We reserve the right to cancel or hold any order for security review where necessary.

5. Refunds and Return of Funds

If a refund is approved in accordance with our Return & Refund Policy, the refund will be issued to the original payment method within 7 business days after approval. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider. Refunds are generally returned only to the original payment source and cannot normally be redirected to another card, account, or payment method.

6. Payment Disputes, Chargebacks, and Contact

If you believe there is a billing error, duplicate charge, or other payment-related issue, please contact us at contact@celnrix.com or +1 (307) 285-2724 before opening a payment dispute, so that we can review the matter and assist you promptly. To investigate payment disputes, failed transactions, or chargebacks, we may rely on order records, payment status, transaction identifiers, billing and shipping information, customer communications, delivery tracking, and refund records. We reserve the right to respond to payment disputes using relevant transaction and fulfillment evidence where appropriate.