Privacy Policy
This Privacy Policy applies to orders placed through celnrix.com and explains how VECTORFLOW ALGORITHMIC FINANCIAL SYSTEMS LLC collects, uses, stores, shares, and protects personal data in connection with our website, products, customer support, payment processing, and delivery services. Please read this Privacy Policy carefully before using our website or placing an order.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through celnrix.com, including when you browse our website, place an order, contact us, subscribe to marketing communications, request support, participate in promotions, or otherwise interact with our services.
2. Data Controller and Contact Information
VECTORFLOW ALGORITHMIC FINANCIAL SYSTEMS LLC is responsible for the processing of personal data described in this Privacy Policy. If you have questions about this Privacy Policy, your personal data, or a privacy-related request, you may contact us at contact@celnrix.com, +1 (307) 285-2724, or 806 East 9Th Street, Gillette, WY 82716, US.
3. Categories of Personal Data We Collect
Depending on how you interact with us, we may collect personal data such as your name, billing address, shipping address, email address, telephone number, order details, transaction information, customer service communications, device information, browser information, IP address, approximate location derived from technical data, and other information you choose to provide.
4. Order, Account, and Customer Service Information
When you place an order or contact us, we may collect information necessary to process and fulfill your order, verify your identity where appropriate, provide delivery updates, respond to inquiries, handle returns or refunds, and maintain records of communications relevant to your order or support request.
5. Device, Usage, and Technical Information
When you visit celnrix.com, we may automatically collect certain technical information such as IP address, browser type, device type, operating system, language preferences, referral URLs, pages viewed, access times, and interaction data. We use this information to operate, secure, troubleshoot, analyze, and improve our website and services.
6. Payment Information and Third-Party Payment Processing
Payments on celnrix.com are processed by third-party payment service providers. We do not store full payment card numbers, CVC/CVV security codes, or magnetic stripe data on our own servers. We may receive limited payment-related information such as payment status, card brand, partial card details, transaction identifier, billing name, billing address, and other information necessary to confirm payment, prevent fraud, and handle customer support, accounting, and dispute-related matters. For more information about how payments are processed, please review our Payment Policy.
7. How We Use Personal Data
We may use personal data to provide our website and services, process orders, collect payment, arrange shipping and delivery, communicate with you, verify transactions, prevent fraud, manage returns and refunds, comply with legal obligations, respond to regulatory requests, enforce our terms, maintain business records, improve our website, analyze service performance, and send marketing communications where permitted by applicable law.
8. GDPR Legal Bases for Processing
Where the GDPR or similar laws apply, we process personal data on one or more of the following legal bases: performance of a contract; steps taken at your request before entering into a contract; compliance with legal obligations; our legitimate interests in operating, securing, and improving our business, website, and fraud-prevention systems; and, where required, your consent.
9. Fraud Prevention, Risk Control, and Dispute Management
To protect our business, customers, payment ecosystem, and logistics process, we may use personal data and transaction-related records for fraud prevention, identity and order verification, abuse detection, account or order review, and the preparation or defense of payment disputes, chargebacks, or Stripe-related claims. This may include retaining and reviewing order confirmations, transaction identifiers, payment status, billing and shipping details, IP address, device and browser information, delivery records, tracking events, customer communications, refund history, and verification outcomes made available by payment processors or fraud tools.
10. Verification Data Used for Payment Security
Where available and supported by the payment method, processor, issuer, or region, we may use verification-related data such as billing address checks, postal code checks, card security verification outcomes, issuer response information, or similar fraud signals to evaluate transaction risk before fulfillment. We do not store the CVC/CVV itself, but we may keep records of whether a verification check passed, failed, was unavailable, or required review.
11. When We Share Personal Data
We may share personal data only as reasonably necessary with service providers and business partners that support our operations, such as website hosting providers, payment processors, fraud prevention vendors, logistics providers, shipping carriers, warehousing partners, customer support tools, email service providers, analytics providers, professional advisers, and legal or regulatory authorities where required.
12. International Data Transfers
Because we serve customers across multiple regions and may work with international service providers, personal data may be transferred to, stored in, or accessed from countries other than the country in which you are located. Where required by applicable law, we take steps intended to provide appropriate safeguards for cross-border transfers, which may include contractual protections, vendor assessments, and transfer mechanisms recognized under applicable data protection laws.
13. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, keep the shopping experience functional, understand website performance, measure campaign effectiveness, detect suspicious behavior, and improve user experience. Depending on your location, certain non-essential cookies may be used only with your consent where required by law.
14. Marketing Communications
If you subscribe to newsletters or promotional messages, we may use your contact information to send product updates, offers, or marketing communications, subject to applicable law. You may opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us at contact@celnrix.com. Transactional or service-related messages may still be sent when necessary for your orders or account-related matters.
15. Data Retention
We generally retain personal data for up to 1 year from the date of collection or the most recent relevant interaction, unless a longer retention period is required or permitted by law, necessary for tax or accounting obligations, needed to resolve a claim or dispute, required for fraud prevention, or reasonably necessary to enforce our legal rights. After the applicable retention period, personal data will be deleted, anonymized, or securely isolated where appropriate.
16. Data Accuracy and Minimization
We aim to limit the personal data we collect to what is relevant and reasonably necessary for the purposes described in this Privacy Policy. We also take reasonable steps to keep records accurate and up to date where appropriate, including updating customer information in connection with order fulfillment, account support, fraud review, and legal compliance.
17. General Information Security Measures
We maintain administrative, technical, and organizational safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and misuse. No method of transmission over the Internet or electronic storage is completely secure, but we take commercially reasonable steps to reduce risk and improve resilience.
18. Technical Safeguards We Use
Our protective measures may include encrypted transmission technologies such as SSL/TLS, access authentication, password protection, role-based or least-privilege access controls, security logging, system monitoring, malware and vulnerability scanning, patch and update management, backup controls, environment segregation where appropriate, and measures intended to reduce unnecessary exposure of personal data.
19. Organizational Safeguards We Use
We limit internal access to personal data to personnel, contractors, or service providers who have a legitimate business need to know the information. We may use confidentiality obligations, onboarding and offboarding controls, vendor due diligence, internal procedures for handling requests and incidents, periodic access review, and staff awareness measures designed to support responsible data handling.
20. Payment Security Measures
To support payment security and reduce fraud risk, we use third-party payment processors such as Stripe and may rely on processor-supported security mechanisms such as tokenized payment collection, transaction risk screening, issuer-side verification, and additional authentication measures where supported. We do not intentionally store full card numbers or CVC/CVV data on our own servers. We may retain limited transaction and verification records necessary for reconciliation, customer support, fraud prevention, order review, and payment dispute response.
21. Your Privacy Rights
Subject to applicable law, including the GDPR where applicable, you may have the right to request access to personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to certain processing, withdrawal of consent where processing is based on consent, and data portability. You may also have the right to lodge a complaint with a competent supervisory authority. To exercise applicable rights, please contact us at contact@celnrix.com. We may need to verify your identity before completing certain requests.
22. Children, Policy Updates, and Contact
celnrix.com is not directed to children, and we do not knowingly collect personal data from children in violation of applicable law. We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on celnrix.com with the effective date. If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us at contact@celnrix.com, +1 (307) 285-2724, or 806 East 9Th Street, Gillette, WY 82716, US.