FAQs

1. What products do you sell?

We sell daily-use tools and related products through celnrix.com. Product details, specifications, and availability are shown on the relevant product pages.

2. What currency do you use for payment?

All transactions on celnrix.com are processed in Euro (EUR). Your bank or payment provider may apply exchange rates or additional fees if your billing currency is different.

3. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, and Google Pay, subject to availability at checkout.

4. Is my payment information secure?

Yes. Payments are processed by third-party payment service providers through secure checkout technology. We do not store full card numbers or CVC/CVV security codes on our own servers. For more details, please review our Payment Policy.

5. Where do you ship?

We provide shipping to Europe, Asia, and other regions worldwide, subject to destination availability at checkout. For more details, please review our Shipping Policy.

6. How long does order processing take?

Orders are typically processed within 1–4 business days after payment is completed. Business days do not include weekends or public holidays.

7. How long does delivery take?

Delivery times vary by destination and shipping route. Estimated shipping times are provided in our Shipping Policy, but actual delivery may be affected by customs, carrier delays, or other factors outside our control.

8. Do I need to pay customs duties or import taxes?

For cross-border shipments, customs duties, VAT, GST, import taxes, brokerage charges, or similar destination-country fees may apply depending on local rules. These charges are generally the responsibility of the recipient. Please review our Shipping Policy for details.

9. Can I return a tool if I only checked its appearance?

Yes, you may inspect the external appearance of the item after delivery, but the item must remain in resalable condition and must not affect secondary sale. Tools must not be used for work, installed, assembled, tested on materials, scratched, marked, or otherwise altered. For more details, please review our Return & Refund Policy.

10. How long do I have to request a return?

You may request a return within 30 days after the delivery date shown by the carrier tracking record. Return requests submitted after this period will not be accepted. Please review our Return & Refund Policy for full conditions.

11. How long does it take to receive my refund?

If your refund is approved, it will be issued to the original payment method within 7 business days after inspection and approval. The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

12. How do you handle my personal data?

We process personal data in accordance with applicable laws, including GDPR where applicable, and we use reasonable technical and organizational measures to protect your information. For more details, please review our Privacy Policy.