Return & Refund Policy

This Return & Refund Policy applies to orders placed through celnrix.com. We sell daily-use products and aim to provide a clear and fair post-purchase policy. Please read the terms below carefully before submitting a return or refund request.

1. Return Period

You may request a return within 30 days after the delivery date shown by the carrier tracking record. Return requests submitted after this period will be rejected. This policy does not limit any mandatory consumer rights that may apply under applicable law.

2. Return Eligibility and Tool Inspection Standard

Returned tools must be in resalable condition. Customers may inspect the external appearance of the item after delivery, but such inspection must not affect secondary sale. This means the item must not be used for work, installed, assembled, tested on materials, marked, scratched, soiled, worn, or otherwise altered. All original tags, packaging, manuals, protective materials, accessories, components, and included parts must be returned together. Returns may be refused if the item shows signs of use or any condition that prevents resale.

3. Non-Returnable or Non-Refundable Situations

We may refuse returns or reduce the refundable amount where permitted by law if the item is not in resalable condition, is missing parts or accessories, has damaged or incomplete packaging, has been used after delivery, or has been damaged due to improper handling, storage, assembly, or return packing by the customer. Items marked as final sale, clearance, customized, or otherwise non-returnable on the product page are not eligible for return unless required by law.

4. How to Request a Return

To request a return, please contact us at contact@celnrix.com within the return period and provide your order number, the item name, the reason for the return, and clear photos of the item and packaging where relevant. Do not send the item back before receiving return approval and return instructions from us. Unauthorized returns, or returns sent to an incorrect address, may be refused or may not be processed. The approved return address will be provided after review.

5. Damaged, Defective, Incorrect, or Missing Items

If you receive an item that is damaged, defective, incorrect, or missing parts on arrival, you must contact us within 48 hours after delivery. Please include your order number, a brief description of the issue, clear photos of the item, all packaging, and the shipping label. We will review the materials and, where appropriate, offer a replacement, refund, partial refund, or another reasonable solution. Claims reported after this timeframe may be harder to verify and may be declined where permitted by law.

6. Return Shipping Fees and Return Transit Responsibility

If the return is requested for personal reasons, such as no longer wanting the item, ordering by mistake, or other non-quality-related reasons, the customer is responsible for the return shipping costs. If the return is due to our error or a verified defect on arrival, we may cover the return shipping cost or provide an equivalent return solution where appropriate. Original shipping fees are generally non-refundable unless required by law or unless the return is caused by our error. The customer remains responsible for the returned parcel until it is received by us, so we strongly recommend using a trackable shipping service and retaining proof of dispatch.

7. Inspection, Approval, and Refund Timing

All returned items are subject to inspection after receipt. We do not issue refunds before the returned item has been received and reviewed. If the return is approved, the refund will be issued to the original payment method within 7 business days after inspection and approval. The time it takes for the refunded amount to appear in your account may also depend on your payment provider or bank. For more information on payment handling, please refer to our Payment Policy.

8. Records, Disputes, and Policy Enforcement

To review return and refund requests fairly and to help prevent fraud or abuse, we may rely on order records, payment status, delivery tracking, communication records, photos, return tracking, and inspection results. If you believe there is a billing or refund issue, please contact us at contact@celnrix.com or +1 (307) 285-2724 before opening a payment dispute so that we can review the matter promptly. Where a request conflicts with this policy, our shipping records, return records, and inspection findings may be used to evaluate the claim and respond to payment disputes or chargebacks. Shipping-related delivery issues are also subject to our Shipping Policy.